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Work homepage
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Overview
We can help you get ready to apply and find the right job for you. We can even help you while you're working.
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Get ready to work
You can get training, help with CVs and cover letters, and advice for job interviews.
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Find jobs
Find out what jobs are available, which job is best for you and how you can plan your career.
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Working
Whether you've just started a job or need some help at work, we've got your back.
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Lost your job
We'll help you get ready to find a new job and support you while you're between jobs.
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Start your own business
Get help to plan and set up a successful business or be a self-employed contractor.
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Benefits and payments homepage
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Overview
Take a look at the range of benefits and payments we have available.
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Not working
Redundancy, health condition or disability or another reason you can’t work
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Living expenses
Food, school costs, power, accommodation or other living expenses you need help with
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Relationship changes
You’ve had a relationship break-up, family breakdown or violent relationship end
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Health and Disability
Counselling, prescription and GP costs, medical alarms and other costs we can help with
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Seniors
Travelling overseas, how to apply, payment rates and dates, overseas pensions, income and other info for Seniors
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Caring
Caring for someone else’s child or someone with a health condition, injury or disability
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Urgent or unexpected costs
Dental, glasses, car repairs, fridge, washing machine, funeral or other urgent costs you need help with
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Children
Childcare, school uniforms, stationery, having a baby and other costs if you have children
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Moving to New Zealand
Payments you can get from us, settling into NZ, overseas pensions and more.
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Benefits and forms
A-Z list of benefits, forms, benefit rates
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On a benefit homepage
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Overview
Check out what you need to do when you're getting a benefit or other payment from us.
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Something's changed
Address, contact details, overseas travel, childcare, relationship or anything else that’s changed.
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Income
Declare income and income deduction tables
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Childcare
Change in your childcare situation, continue childcare payments, cohort entry schools and other childcare information
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Going overseas
Travelling or moving overseas may affect your payments.
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Re-apply, review or renew
Re-apply for a payment, review circumstances, renew medical certificate and more
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Payments
Check or stop your payments, payment cards and other information
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Debt
Check your debt, repayments and other debt information
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Rights and responsibilities
Our commitment to you, obligations, complaints, benefit fraud and more
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Housing homepage
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Overview
Find out how we can help you with housing.
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Nowhere to stay
Get help if you have nowhere to stay right now.
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Find a house
Find out where to look for private housing, or apply for public (social) housing.
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Living in your home
Get help with accommodation costs, and advice on any housing issues and public housing tenancies.
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Moving house
Find out how we can help if you’re moving house.
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Other languages
Read some of our housing information in other languages.
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loginPayment cards
We give you a payment card if you've been granted help to pay for some urgent, unexpected or one-off costs. This can be things like food, groceries, glasses, and dental treatment.
You must have set a personalised PIN on your payment card before you can use it. Find out how to set your PIN
What is a payment card
- A payment card is a reusable green card, like an EFTPOS card.
- You can use it to pay for urgent, unexpected or one-off costs. You can apply for help with these costs in MyMSD or over the phone.
- If your application is approved, we'll put this money onto a payment card.
- You can only use the card at the shop we assign the payment to, unless it's for food and groceries – the card will work at all major grocery stores.
- You need to spend the money within 7 days (for glasses you have up to 28 days).
Set your payment card PIN
You must set a personalised PIN to use your payment card. If you haven't set your own PIN the card won't work.
Since 23 September the last 4-digits on the card no longer work as a PIN.
If you have more than one card, you need to set a PIN for each card.
How to set your PIN:
- Log in to MyMSD.
- Go to 'My payment cards'.
- Select the card you want to add a PIN for.
- Enter a 4-digit PIN - don't use a PIN that is consecutive, easily associated with you (like birthdays), or the numbers on your card.
- Re-enter your PIN to confirm.
- Done! Your PIN is now ready to go.
If you can't use MyMSD to set your PIN, call us and say "set my card PIN", or go here if you're deaf, hard of hearing or have a speech impairment.
If you've registered your voice you can set your PIN over the phone at any time without waiting to talk to a person. If you haven't registered your voice you'll need to call during our contact centre opening hours to talk to us.
Reset your PIN
You can reset your PIN by following the same steps above.
Locked card
The card will lock if you enter an incorrect PIN 5 times. You can unlock this by resetting your PIN, or wait until the next day – the card will unlock automatically at midnight.
Find out more about payment cards
Youth Service payment cards
If you're a young person in Youth Service getting payments, you can find out about your payment cards on the Youth Service website: