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Work homepage
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Overview
We can help you get ready to apply and find the right job for you. We can even help you while you're working.
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Get ready to work
You can get training, help with CVs and cover letters, and advice for job interviews.
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Find jobs
Find out what jobs are available, which job is best for you and how you can plan your career.
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Working
Whether you've just started a job or need some help at work, we've got your back.
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Lost your job
We'll help you get ready to find a new job and support you while you're between jobs.
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Start your own business
Get help to plan and set up a successful business or be a self-employed contractor.
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Benefits and payments homepage
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Overview
Take a look at the range of benefits and payments we have available.
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Not working
Redundancy, health condition or disability or another reason you can’t work
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Living expenses
Food, school costs, power, accommodation or other living expenses you need help with
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Relationship changes
You’ve had a relationship break-up, family breakdown or violent relationship end
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Health and Disability
Counselling, prescription and GP costs, medical alarms and other costs we can help with
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Seniors
Travelling overseas, how to apply, payment rates and dates, overseas pensions, income and other info for Seniors
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Caring
Caring for someone else’s child or someone with a health condition, injury or disability
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Urgent or unexpected costs
Dental, glasses, car repairs, fridge, washing machine, funeral or other urgent costs you need help with
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Children
Childcare, school uniforms, stationery, having a baby and other costs if you have children
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Moving to New Zealand
Payments you can get from us, settling into NZ, overseas pensions and more.
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Benefits and forms
A-Z list of benefits, forms, benefit rates
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On a benefit homepage
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Overview
Check out what you need to do when you're getting a benefit or other payment from us.
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Something's changed
Address, contact details, overseas travel, childcare, relationship or anything else that’s changed.
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Income
Declare income and income deduction tables
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Childcare
Change in your childcare situation, continue childcare payments, cohort entry schools and other childcare information
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Going overseas
Travelling or moving overseas may affect your payments.
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Re-apply, review or renew
Re-apply for a payment, review circumstances, renew medical certificate and more
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Payments
Check or stop your payments, payment cards and other information
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Debt
Check your debt, repayments and other debt information
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Rights and responsibilities
Our commitment to you, obligations, complaints, benefit fraud and more
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Housing homepage
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Overview
Find out how we can help you with housing.
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Nowhere to stay
Get help if you have nowhere to stay right now.
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Find a house
Find out where to look for private housing, or apply for public (social) housing.
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Living in your home
Get help with accommodation costs, and advice on any housing issues and public housing tenancies.
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Moving house
Find out how we can help if you’re moving house.
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Other languages
Read some of our housing information in other languages.
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loginStop your payment
If your situation has changed so much that you should no longer get your benefit or payment, you need to stop it as soon as possible. If you don't, you may get a debt.
How to tell us
You need to call us right away if you're receiving:
- Unsupported Child Benefit
- Orphans Benefit
- Child Disability Allowance (CDA)
- Special Benefit.
If someone has died
Please call us if someone getting a benefit has passed away. If they were getting NZ Super or Veteran's Pension you can tell us by filling out our online form.
NZ Super
To stop your New Zealand Superannuation or Veteran's Pension payment, you'll need to contact Senior Services on 0800 552 002
All other benefits and payments
You can stop any other benefit or payment online, using MyMSD. You need to log in, and select the ‘Something has changed’ option.
You'll need to tell us:
- the reason for stopping payment
- the date your situation changed
- details relating to your change in situation eg, employer name and contact details.
You can also tell us if you want to stop your payment temporarily, eg if you've got a short work contract or seasonal work.
If you are stopping a main benefit payment (eg Jobseeker Support or Sole Parent Support) you can choose to transfer to the Working for Families payment automatically if you qualify.
If you have debt with us, you can arrange debt repayments at the time you stop your payments.
If you get the Youth Payment or Young Parent Payment make sure you also contact your Youth Service provider directly to tell them about your change in circumstances.
What happens next
It will take up to 5 working days for the change to be processed.
If you're a social housing tenant or on the social housing register
After your benefit payments have stopped, you'll need to continue to tell us about any changes to your income, because it may affect your Income Related Rent or eligibility for social housing. Otherwise:
- your rent may be increased to market rent if you're a social housing tenant
- you won't be offered a property if you're on the social housing register.
What happens if you don't tell us
If we find out later that any information you give us is not true, or that you knew information you should have told us and did not tell us, we may stop your payments. You might need to pay money back, we may impose a penalty, and you could be prosecuted.
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